Necklace with white quartz

At El Elixir , we are committed to providing high quality products and ensuring your satisfaction. If for any reason you are not satisfied with your purchase, we offer a return and refund policy under the following conditions:

• Returns :    
  • Returns can be requested within 14 days of receiving the product.
  • The product must be in its original condition, unused and with the original packaging intact.
  • To request a return, please contact our customer service team providing your order number and the reason for the return.

   

• Refund Process :    
  • Once we receive and verify the status of the returned product, we will process the refund within 7 business days.
  • The refund will be issued to the same payment method used for the purchase.
  • Shipping costs are non-refundable unless the product has a manufacturing defect.

   

• Products not eligible for return :    
  • Items on sale, personalized or part of special collaborations.
  • Products damaged due to misuse or improper handling after delivery.

   

• Defects or damages :    
  • If the product has a manufacturing defect or arrives damaged, we cover all return costs and offer you the option of a full refund or exchange for another product of equal value.

   

For any questions or to initiate a return, please contact us via our customer service email. We are here to help!

At El Elixir, we are proud to offer free national shipping on all orders. We aim to make your shopping experience convenient and hassle-free.

Processing Times:

• Orders are processed within 1-3 business days from the confirmation of purchase.
• Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.

National Shipping Times:

• National shipments have an estimated delivery time of 10-15 business days from the moment they are processed.

International Shipping:

• Currently, El Elixir does not offer international shipping. We are focused on providing excellent service within the country and are working to expand our coverage in the future.

Shipment Tracking:

• With the provided tracking number, you can monitor the status of your order in real time. If you need assistance or your order takes longer than expected, our customer service team is here to help.

If you have any questions about your shipment or need additional support, don’t hesitate to contact us. We are here to ensure your shopping experience at El Elixir is exceptional!